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Terms and Conditions

Last updated: October 28, 2025

1. Agreement to Terms

By accessing and using Vivah ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms and Conditions, please do not use the Service.

Vivah is operated by Vivah Technologies ("we", "us", or "our"). These Terms and Conditions govern your access to and use of the Service, including any content, functionality, and services offered on or through vivah.tech.

2. Definitions

  • Service: The Vivah wedding planning management platform and all related services
  • User/You: Any individual or entity using the Service
  • Account: Your registered user account on the Service
  • Content: Any data, text, images, or other materials uploaded to the Service
  • Subscription: Your paid or trial access to the Service

3. Eligibility

To use this Service, you must:

  • Be at least 18 years of age
  • Have the legal authority to enter into this agreement
  • Provide accurate and complete registration information
  • Not be prohibited from using the Service under applicable laws
  • Operate a legitimate wedding planning or related business

4. Account Registration

4.1 Account Creation

You must create an account to use certain features of the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2 Account Security

You agree to:

  • Use a strong, unique password
  • Not share your account credentials with others
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account

4.3 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

5. Subscription and Payment

5.1 Subscription Plans

We offer multiple subscription tiers: Free, Professional, and Enterprise. Each plan includes different features and usage limits as described on our pricing page.

5.2 Billing

  • Subscriptions are billed monthly or annually in advance
  • All fees are in Indian Rupees (INR) unless otherwise stated
  • Prices are subject to change with 30 days notice
  • You authorize automatic recurring payments
  • Failed payments may result in service suspension

5.3 Taxes

All fees are exclusive of applicable taxes (GST, service tax, etc.). You are responsible for all applicable taxes unless you provide a valid tax exemption certificate.

5.4 Free Trial

We offer a 14-day free trial for paid plans. No credit card is required to start your trial. After the trial period, you will be charged unless you cancel before the trial ends.

6. Use of Service

6.1 Permitted Use

You may use the Service to:

  • Manage your wedding planning business operations
  • Store and organize client, vendor, and event information
  • Generate reports and analytics for your business
  • Communicate with clients and vendors through the platform

6.2 Prohibited Use

You may NOT:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Use the Service to send spam or unsolicited communications
  • Resell or redistribute the Service without authorization
  • Use automated systems to access the Service excessively
  • Store or transmit illegal, harmful, or offensive content
  • Impersonate others or misrepresent your identity

7. User Content

7.1 Your Responsibility

You retain all rights to the content you upload to the Service. You are solely responsible for your content and the consequences of posting or publishing it.

7.2 License to Vivah

By uploading content, you grant Vivah a non-exclusive, worldwide, royalty-free license to use, store, and process your content solely for the purpose of providing the Service to you.

7.3 Content Standards

Your content must not:

  • Contain illegal material or promote illegal activities
  • Violate others' privacy or intellectual property rights
  • Contain viruses or malicious code
  • Be defamatory, obscene, or offensive

8. Intellectual Property

8.1 Vivah Property

The Service, including its software, design, text, graphics, and other content, is owned by Vivah and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your business purposes, subject to these Terms.

8.3 Trademarks

Vivah and related logos are trademarks of Vivah Technologies. You may not use these trademarks without our prior written consent.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We collect, use, and protect your data as described in that policy. By using the Service, you consent to such processing.

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

10. Service Availability

10.1 Uptime

We strive for 99.9% uptime but do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

10.2 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice.

10.3 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

11. Third-Party Services

The Service may integrate with third-party services (e.g., payment processors, email providers). Your use of such services is subject to their respective terms and conditions. We are not responsible for third-party services.

12. Termination

12.1 By You

You may terminate your account at any time through your account settings. Your data will be retained for 30 days as described in our Privacy Policy.

12.2 By Vivah

We may terminate or suspend your account if:

  • You breach these Terms
  • Your account shows suspicious or fraudulent activity
  • You fail to pay applicable fees
  • Required by law or court order

12.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. You may export your data within 30 days of termination. After this period, your data will be permanently deleted.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure. You use the Service at your own risk.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIVAH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim, or ₹10,000, whichever is greater.

15. Indemnification

You agree to indemnify and hold harmless Vivah and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.

16. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

17. Dispute Resolution

17.1 Negotiation

In the event of any dispute, both parties agree to first attempt to resolve the matter through good faith negotiation.

17.2 Arbitration

If negotiation fails, disputes shall be resolved through binding arbitration in accordance with Indian arbitration laws.

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

We encourage you to review these Terms periodically for any updates.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

20. Contact Information

For questions about these Terms:

Vivah Technologies

Email: legal@vivah.tech

Support: support@vivah.tech

Website: vivah.tech

© 2025 Vivah Technologies. All rights reserved. These Terms and Conditions constitute a legally binding agreement between you and Vivah Technologies.