Cancellation & Refunds Policy

1. Overview

At Vivah, we are committed to providing the best wedding planning management solution. This policy outlines the terms and conditions for cancellations and refunds of our subscription services.

2. Free Trial Period

We offer a 14-day free trial for new users on paid plans. During this period:

• You can cancel anytime without being charged
• No credit card is required to start your trial
• Full access to all features included in your selected plan
• Your data will be retained for 30 days after trial expiration

3. Subscription Cancellation

You may cancel your subscription at any time:

• Monthly subscriptions: Access continues until the end of the billing period
• Annual subscriptions: Access continues until the end of the annual term
• Cancellations can be initiated through your account settings or by contacting support
• No cancellation fees apply

4. Refund Policy

5. Add-on Services

One-time purchases and add-on services are non-refundable except in cases of:

• Service not delivered within the specified timeframe
• Technical issues preventing service delivery
• Duplicate charges or billing errors

6. Refund Process

To request a refund:

1. Contact our support team at support@vivah.tech with your account details
2. Provide your subscription or transaction ID
3. Explain the reason for your refund request
4. Our team will review within 5-7 business days
5. Approved refunds will be processed within 10-14 business days
6. Refunds will be issued to the original payment method

7. Payment Gateway Charges

Payment gateway fees (charged by Razorpay or other payment processors) are non-refundable and will be deducted from any approved refund amount. Typically, this amounts to 2-3% of the transaction value plus applicable taxes.

8. Account Termination

Vivah reserves the right to terminate accounts for:

• Violation of Terms of Service
• Fraudulent activity or payment disputes
• Abuse of service or system resources
• Failure to comply with applicable laws

Accounts terminated for policy violations are not eligible for refunds.

9. Data Export

Before cancellation, you may export your data from your account dashboard. Data will be retained for 30 days after cancellation. After this period, all data will be permanently deleted as per our Privacy Policy.

10. Exceptional Circumstances

In cases of service disruption, data loss, or other exceptional circumstances beyond normal cancellations, Vivah may issue credits or refunds at its sole discretion. Such decisions will be evaluated on a case-by-case basis.

11. Contact Information

For questions about this policy or to request a cancellation or refund:

12. Policy Updates

This policy may be updated from time to time. We will notify users of significant changes via email or through the platform. Continued use of the service after changes constitutes acceptance of the updated policy.